Using Tadpond

LFMG Pty Ltd provides Tadpond: a home for apps you create with AI, backed by your own cloud computer. You can build an app, improve it live and ask AI to work inside it. Tadpond AI is included with new subscriptions, and Tadpond selects the model used to carry out the work. These terms describe the service and your responsibilities when using it.

Use only accounts, content and systems that you are authorised to use, and follow our Acceptable use policy.

Keep your account secure. Permission to change your computer does not extend to other customers’ computers or Tadpond’s shared infrastructure.

Your apps and AI work

You can create multiple apps without a separate Tadpond subscription for each one. Your apps share your cloud computer’s available storage and compute. AI work is subject to your plan’s allowance or your connected provider’s limits. Unlimited apps does not mean unlimited AI usage or computer resources.

AI can use your apps, files, software and the browser on your computer, including services you have signed into. Tell it which work to carry out and which steps you want to approve. Review important actions, including sending messages, publishing content, spending money, granting access and deleting information.

Scheduled Loops depend on your computer, AI connection and connected services being available, and can use your AI allowance. A stopped computer cannot run its apps or Loops.

If you build an app for other people, review its access controls and the information it exposes before sharing it. You must have permission to use and share that information. Keep your Tadpond account and provider credentials secure.

An experimental product

Tadpond is built for exploration. AI actions and changes to your computer can make mistakes, interrupt services or delete data. Review important actions and keep independent copies of anything you need.

We do not provide automatic backups or guarantee recovery or uninterrupted availability. A saved file on your computer is not a separate backup. These limits do not remove rights or remedies that the law gives you.

Price and payment

Monthly subscriptions

Each plan includes one cloud computer (an environment) and your apps. Tadpond AI includes AI usage and costs US$70 for 1x, US$190 for 5x or US$490 for 20x per month before tax. Each additional environment costs US$40 per month before tax.

For Australian customers, monthly totals including GST are US$77, US$209 or US$539 for Tadpond AI, and US$44 for each additional environment. Other locations add applicable local tax. These amounts are in US dollars. Checkout shows the currency, tax and full total before you confirm payment. Subscriptions renew monthly until cancelled.

Your desktop and phone can use the same environment without an extra subscription. Existing subscriptions remain on their agreed pricing unless we notify you of a change. Accounts with an existing or administrator-enabled direct AI connection can use their supported provider account; that provider’s charges, terms, limits and privacy practices apply separately.

AI usage

Tadpond AI provides a monthly usage allowance. Tadpond selects its supported models and providers; OpenAI currently powers the managed service. The 5x and 20x options provide five and twenty times the 1x allowance. Usage depends on the model, conversation size and work performed; it is not a fixed number of messages. Settings shows remaining usage and the reset date. Unused allowance does not roll over. Extra environments do not increase the allowance. Requests can pause when allowance is insufficient, service spending limits are reached or the provider is unavailable. We do not automatically bill AI overages.

Plan changes and additional computers

Changing plans or restarting a Tadpond AI allowance starts a new prepaid month, with no credit for unused time or allowance. Billing shows the amount for confirmation before applying the change. Changes to the number of additional environments are prorated and keep the existing renewal date and AI allowance. Remove excess environments before reducing paid capacity; deleting an environment alone does not reduce your subscription.

Checkout and payments

Creating a Tadpond account does not start a paid subscription. A failed or overdue payment can restrict computer access.

Payments use Stripe. Where checkout says “Sold through Link”, Stripe’s Managed Payments service acts as merchant of record. Link provides transaction receipts and payment support; LFMG Pty Ltd operates Tadpond and provides product support. You can still contact help@tadpond.com about a payment or refund.

Cancellation and retention

Use Manage subscription in Billing to cancel before the next renewal. You retain paid access until the end of the period you have paid for. Closing a browser or signing out does not cancel. Cancelling Tadpond does not cancel a separate AI subscription.

When paid access ends, the computer and its apps and Loops stop. We retain the computer for seven days. After that, it can be permanently deleted following notice. Retention does not include continued access or guaranteed recovery. Copy important apps and files while you still have access.

Cancelling a subscription, deleting a computer and deleting an account are different actions. Contact help@tadpond.com for account or data-deletion requests. Our Privacy policy describes records that may need to remain separately.

Your content and connected services

You retain your rights in your content. You allow us and our service providers to process it as needed to host your computer and apps, carry out your instructions and operate Tadpond. You must have the rights needed to use and share that content.

AI providers and services you connect are separate services. Check their terms before sending them information or allowing the AI to act through your accounts.

Support, problems and refunds

Contact help@tadpond.com about billing errors, service failures, refunds or complaints. We will review the circumstances and your applicable consumer rights. Support has no guaranteed response time.

Nothing in these terms excludes consumer guarantees or other rights that cannot lawfully be excluded, including under the Australian Consumer Law.

Restrictions and changes

We may restrict access where reasonably needed for non-payment, abuse, security or a legal requirement. Where safe and lawful, we will explain the reason and provide a way to request a review.

We will give notice of material changes to these terms or the subscription price before they affect a future paid period, so you can decide whether to continue.

Questions?

Contact help@tadpond.com. Tadpond is operated by LFMG Pty Ltd (ABN 60 670 846 992).

Customer correspondence: 888 Brunswick Street, New Farm QLD 4005, Australia.